Gemma "Phoebe" Harris, BACP

Client-Centered Care Delivered Online

Client-Centered Therapy focuses on creating a non-judgemental space where the client leads the pace and direction of therapy. The therapist offers empathy, active listening, and unconditional positive regard to help people explore feelings, clarify values, and work through personal challenges - this approach is especially helpful for issues around identity, self-esteem, relationships, and processing painful experiences.

Gemma also draws on a humanistic outlook that emphasises each person's inherent worth and capacity for growth. That perspective supports clients facing life changes, grief, chronic illness, or the emotional impacts of neurodiversity, helping them find meaning and practical coping strategies in their own terms.

Finding the right therapeutic approach is part of the process and Gemma approaches that collaboratively. She works with clients to identify goals, trial approaches that fit their needs and preferences, and adjust the work as therapy progresses so the approach remains aligned with what the client finds most helpful.

Online therapy via video calls, phone sessions, live chat, or text-based messaging can make it easier to fit therapy into busy lives, reduce travel barriers, and maintain continuity through life transitions. Registered professionals can adapt these formats to offer reflective conversation, practical exercises, and ongoing support in ways that suit each client’s circumstances.